Notice About Declined Payments

Last Updated: December 26,2025

When your payment is declined, we may assign the right to collect this payment to our trusted payment recovery partner: Serenity AI (The Williams Collection Inc., USA). This is a debt purchase arrangement where Serenity AI becomes the sole owner of the receivable and will contact you directly to arrange payment.

What This Means:

• Serenity AI becomes the new creditor for the declined amount
• You will be contacted by Serenity AI to complete your payment
• Paying Serenity AI will fully discharge your debt to us

Cross-Border Data Transfer:

Your personal data will be transferred to Serenity AI in the United States.

Your Data Protection Rights:

• For questions about how we (the merchant) handle your data: Contact our Data Protection Officer at [email protected]
• For questions about how Serenity AI handles your data: Visit joinserenity dot ai, email legal at joinserenity dot ai, or call +1 (445) 285-6014